If you had just placed your order, we’d recommend contacting our support team at support@bykski.co.za or our chatbot at the bottom right of the website. Generally we dispatch our orders every afternoon, so if you can get your request in before 2PM, there is a good chance we can help you out before your order is dispatched.

Simply contact our support team at support@bykski.co.za or our chat bot in the bottom right of the website for assistance as soon as you possibly can. They will change the delivery address for you.

Overnight or same day delivery is dependent on where your shipping address is in relation to our warehouse. Please contact our support team to find out if same day or overnight is possible for your order. Please note: These options will incur an additional courier fee.

Contact our support team at support@bykski.co.za with a description of the error in your order or product. As long as your product falls under the warranty guidelines our support team will arrange collection of the faulty product & once the product is assessed by our technicians, a refund will be issued into your account.

Other than Bykski water cooling hardware, we do sell selected gaming & performance driven hardware from RAM to gaming chassis to graphics cards to motherboards from A-Tier brands such as MSI, Cougar Gaming and T-FORCE.

Our support ninja is available for assistance in the chat bot at the bottom right of the website for general questions on water cooling and how products work. Please note: It is against our policy to recommend full builds to our clients, as this has often resulted in miscommunications.