SHIPPING POLICY

2 – 5 WORKING DAYS

24 Hours

By default all orders placed will be charged for normal shipping. Generally speaking major city centers will only take around 2 days for delivery. While what is considered to be outlying areas by our courier service can take the full 5 working day period to deliver.

Overnight shipping is only available to a client by request. We understand how a build can urgently need new parts in order to prevent damages, This option however will come with an additional shipping fee. Please email support@bykski.co.za if you would like to request a quote for overnight shipping.

FAQ

What are the major city centers?

A major city centre is any Town or City in South Africa that is serviced via a daily flight schedule. In order for this to be
possible the area must be within the delivery range of a
recognised Airport. These Airport hubs are as follows:
Johannesburg, Durban, East London, Port Elizabeth,
George, Cape Town and Bloemfontein.

What if I need to modify my order?

Forgot to add something you need to your order? If it has been shortly after you placed your order please contact our support team at support@bykski.co.za. They will then try their best to accommodate your request and add your desired items to your order before it is dispatched.

What if I need to change my shipping address?

Contact support@bykski.co.za as soon as possible after your order has been placed in order for our team to make the needed changes to your order.

What happens if my order is damaged on delivery?

If you find out that one or multiple products you have ordered are damaged on delivery please immediately contact Bykski SA support at support@bykski.co.za

Our support team will work with you for a solution to rectify the situation with a replacement unit ASAP.

What should I do if I ordered the wrong item?

Simply contact our support team at support@bykski.co.za they will then make your desired changes to your order if it has not been dispatched yet.

When will I receive a tracking number for my order?

Once your order has been dispatched from our warehouse, you can expect an automated email with your order’s tracking number.

Still haven’t received your tracking number? Send an email to our support team at support@bykski.co.za or message our chat bot in the bottom right-hand corner of the website and request a tracking number with your # Order number